Refund and Returns Policy

We strive to provide you with a delightful shopping experience, and your satisfaction is our utmost priority. Our Refund and Return Policy is designed to ensure fairness and transparency, outlining the guidelines for returns, refunds, and exchanges.

1. Returns Eligibility:

• We accept returns within 15 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Customized or personalized items may have limited eligibility for return; please contact our customer service (support@lareineperle.com) for more information.

2. Refund Process:

• Refunds will be issued to the original payment method used for the purchase.
• The refund process will begin once we receive and inspect the returned item.
• Please allow 7-14 days for the refund to be processed.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is a result of our error (e.g., wrong item shipped, etc.).
• We recommend using a trackable shipping service to ensure the safe return of the item.

4. Exchanges:

• If you wish to exchange an item, please initiate a return and place a new order for the desired item.
• Exchanges are subject to availability.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We may request photographic evidence of the damage or defect for assessment.

6. Cancellation Policy:

• If you wish to cancel an order, please contact us within  24 hours of placing the order.
• Cancellation requests beyond this timeframe may not be guaranteed.

7. How to Initiate a Return:

• To initiate a return, please contact our customer service team at support@lareineperle.com.
• Provide your order number, a description of the item you wish to return, and the reason for the return.

8. Refund Exceptions:

• Refunds may be subject to deductions for shipping costs, and certain items, such as gift cards, may not be eligible for refunds.

9. Contact Information:

• For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at (support@lareineperle.com).

 

Note: This Refund and Return Policy is subject to change, and any updates will be communicated through our official channels. We appreciate your understanding and cooperation. 

Thank you for choosing La’ Reine Perle. Your satisfaction is our commitment.